Terms & Conditions – Frequently Asked
Once a deposit clears through DANA, OVO, GoPay or QRIS, the funds are in your account and ready to play. If you have not yet wagered, you can request a refund by contacting support within one hour of deposit. Refunds are returned to your original payment method within one to two business days.
Most players are verified instantly upon registration. If we need additional documents — such as a photo of your ID — we request them via email and typically review within four hours on business days. Once verified, your first withdrawal processes within 24 hours to your registered payment method.
No. Your registered payment method must match the name on your account. This is a core security requirement under our terms. If you want to use a different payment method, contact support to update your registered details first.
Deposit and withdrawal limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS have their own daily caps. Your account may have lower limits during your first seven days. Check the payment screen in the lobby to see your current limits.
No. We do not sell your data. We share information only with payment processors, identity verification partners and tax authorities where required by local law. Your email and phone are used only for account security and support. You can request a full list of third parties we share data with via support.
If a withdrawal fails or the amount is incorrect, report it to support within 30 days with your transaction ID. We investigate and either correct the withdrawal or refund the amount to your account. Most cases are resolved within three business days.
Yes. Your account works on desktop, tablet and mobile across Indonesia where local law permits. Access depends on local law in your region. If you travel outside Indonesia, your account remains accessible depending on local restrictions in that location.
